SHIPPING POLICY

At DreamsDrift, we want your shopping experience to be clear and straightforward from the moment you place your order until it arrives.

WHERE WE SHIP

DreamsDrift currently ships within the United States only.

ORDER PROCESSING AND UPDATES

Once your order is confirmed, we begin processing it. We’ll keep you updated on your order status by email so you can follow its progress.

Please make sure the email address provided at checkout is correct so you can receive important updates about your order.

DELIVERY TIMES

Delivery times may vary depending on your location and the items in your order. We’ll keep you informed by email as your order progresses.

Please note that carrier delays, weather conditions, high-volume periods, or other circumstances outside our control may affect delivery times.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your order and delivery address. The total shipping cost will be displayed before you complete your purchase.

ORDER TRACKING

Once your order is confirmed, we’ll send status updates to the email address provided at checkout. You can use these updates to follow your order’s progress.

MULTIPLE PACKAGES

Some orders containing multiple items may arrive in separate packages. This means your items may be delivered on different days.

If part of your order arrives before the rest, please check the latest order updates sent to your email, as the remaining items may still be on the way.

SHIPPING ADDRESS CHANGES

Once an order has been confirmed, the shipping address cannot be changed.

Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before completing your purchase.

DreamsDrift is not responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

DELIVERY DELAYS

If your order appears to be significantly delayed, please review the latest order updates sent to your email.

If you still need assistance, contact DreamsDrift Support and include your order number so we can review the situation.

DELIVERED BUT NOT RECEIVED

If your order is marked as delivered but you cannot find it, please first check:

• Your mailbox
• Your front entrance
• Other safe delivery locations around your property
• With household members
• With nearby neighbors

If you still cannot locate your package, please contact the delivery carrier and DreamsDrift Support for further assistance.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, you must contact DreamsDrift Support within 3 days of receiving your order.

Your report must include:

• Your order number
• A clear description of the issue
• Clear photos showing the defect, damage, or incorrect item
• Video evidence clearly showing the issue

Please do not wear, wash, alter, or remove the original tags from the item before contacting us.

Claims submitted after the 3-day reporting period may not be eligible for review.

RETURN CONDITIONS

To be eligible for return, the item must be:

• Unworn
• Unwashed
• Unaltered
• Undamaged, except for the defect being reported
• In its original condition
• Returned with all original tags attached and not removed

Items with removed tags may not be accepted for return.

RETURN REVIEW PROCESS

Once we receive your returned item, our team will inspect and review it.

If our review confirms that the issue was caused by an error on our part, your refund will be approved.

We reserve the right to refuse a refund if the returned item does not meet the return conditions or if the reported issue cannot be verified.

REFUNDS

Once your return has been received, inspected, and approved, your refund will be processed within 28 days.

Approved refunds will be issued to the original payment method used for the purchase.

Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

RETURN SHIPPING COSTS

Return shipping and return service fees are the responsibility of the customer.

These costs may be deducted from the total amount refunded to you.

Original shipping charges are not refundable.

WRONG ITEM RECEIVED

If you receive an item you did not order, please contact DreamsDrift Support within 3 days of receiving your package.

Include your order number, clear photos of the item received, and any other information requested by our Support team.

We’ll review the issue and provide you with the appropriate next steps.

CONTACT US

If you have questions about your order, delivery, damaged or defective items, or a return, please contact DreamsDrift Support.

For order-related questions, please include your order number so we can assist you more efficiently.

DreamsDrift
Designed for Everyday Movement.